Shipping

Processing

Published product pages will state any special handling or dispatch conditions. Processing time begins after an order is accepted and payment is confirmed.

Tracking and delivery

Where available, tracking information will be provided after dispatch. Delivery estimates are not guarantees and can be affected by carrier conditions, destination and events outside our reasonable control.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us promptly if an error is identified; changes may not be possible after dispatch.

Packaging

Orders will be packed discreetly and with handling appropriate to the listed product requirements.

Returns and remedies

Change of mind

Any change-of-mind policy and product-specific eligibility conditions will be displayed before checkout launches. Certain products may not be suitable for return after dispatch because of integrity, storage or safety considerations.

Incorrect, damaged or faulty items

Contact us promptly with the order number, a description of the issue and clear photographs where relevant. We will assess the circumstances and provide an appropriate remedy where required.

Consumer guarantees

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply. This policy operates in addition to, and does not replace, any non-excludable rights or remedies.

Lost or delayed parcels

We will assist with reasonable carrier enquiries. Responsibility and available remedies depend on the tracking evidence, delivery instructions, applicable law and the circumstances of the shipment.

Contact

Order-support contact details and response times will be published before checkout launches.