1. Information we collect

We may collect contact details, organisation information, enquiry content, account details, transaction and delivery information, and records of communications. Our website may also collect technical information such as IP address, browser type, device data, pages visited and cookie identifiers.

2. Why we collect it

We use personal information to respond to enquiries, provide products or services, administer accounts, process and fulfil orders when commerce launches, maintain security, comply with law and improve our website. We will use information for marketing only where permitted and with an available opt-out.

3. Cookies and analytics

Cookies may support essential site operation, security, preferences and analytics. You can control cookies through your browser, although disabling essential cookies may affect site functionality.

4. Disclosure

We may disclose information to service providers that support hosting, communications, analytics, payments, professional advice and delivery. We may also disclose information where required by law or reasonably necessary to protect users, our business or platform integrity. We do not sell personal information.

5. Storage and security

We use reasonable administrative, technical and physical safeguards. No online service can guarantee absolute security. We keep information only as long as reasonably required for its purpose, legal obligations, dispute management and security.

6. Access, correction and complaints

You may ask to access or correct personal information we hold about you, subject to applicable exceptions. You may also raise a privacy complaint. We will verify requests where appropriate and respond within a reasonable period.

7. Overseas processing

Some technology providers may store or process information outside Australia. Where practicable, we will identify relevant locations and take reasonable steps appropriate to the service and applicable law.

8. Australian privacy framework

Where the Privacy Act 1988 (Cth) and Australian Privacy Principles apply to us, we will handle personal information in accordance with those requirements. This policy does not limit rights available under applicable law.

9. Changes

We may update this policy when our services, providers or legal obligations change. The date at the top identifies the latest version.

10. Contact

Privacy contact details will be added before the catalogue and customer accounts launch.