Order processing

• Orders are typically processed within 1–2 business days.
• Orders are dispatched Monday to Wednesday only to help maintain the highest possible peptide quality and reduce the chance of parcels sitting in transit for extended periods.
• Processing times may extend during peak periods, sales, or public holidays.
• Once dispatched, you’ll receive a confirmation email with tracking (where available).

Shipping methods & delivery

• We ship within Australia using tracked carrier services where possible.
• Delivery timeframes vary by location and carrier conditions after dispatch.
• Dispatch is guaranteed, delivery is not — delays may occur once parcels are with the carrier.

Discreet packaging

• Orders are packed in plain, unbranded packaging.
• No reference to the contents or nature of items is displayed externally.
• We take privacy seriously and package accordingly.

Shipping costs

Shipping fees (if applicable) are calculated at checkout based on your location and selected method.

Any promotions such as free shipping will be shown automatically at checkout when eligible.

Change of mind and consumer guarantees

• Due to product integrity and storage requirements, we may not accept change-of-mind returns after dispatch. This does not limit rights or remedies that cannot be excluded under Australian Consumer Law.
• Please review your order carefully before completing checkout.
• We cannot accept returns once an order has been dispatched.

Damaged or incorrect items

• If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
• Include your order number and clear photos of the issue and packaging.
• We will review and, where appropriate, arrange a resolution.

Lost, stolen, or missing parcels

• Once a parcel is marked as delivered by the carrier, it is the customer’s responsibility to secure it.
• We are not responsible for parcels lost or stolen after delivery confirmation.
• If tracking shows delivery issues, contact the carrier first and then contact us with details.

Cancellations

• Orders cannot be cancelled, refunded, or altered once they have shipped.
• If you need to update details immediately after ordering, contact us as soon as possible and we’ll do our best to help before dispatch.